Check the domain logs immediately after reproducing the problem so the relevant entries are easy to find.
Steps
- Open Websites & Domains.
- Find the affected domain and select Logs.
- Filter for warning and error messages if the log view offers filters.
- Refresh the page or start real-time updates.
- Reproduce the website error once.
- Note the time, request path, status code, and nearby error text.
Send those details in a support ticket, but remove passwords, session tokens, and personal data. A single log line can describe a symptom rather than its cause, so include what changed before the error began.