A payment provider can take a short time to report a completed payment.
What to do
- Check the payment provider for a successful transaction or receipt.
- Refresh the invoice after a few minutes.
- Do not pay the same invoice again while the first payment is pending.
- If it still shows unpaid, open a support ticket with the invoice number, payment time, amount, and provider reference.
Never include a full card number, card security code, bank password, or one-time code.